Ecozen aptus3/17/2023 Our Shipping provider are between Federal Express and the U.S. We are betting that you would rather have less cost than snazzy packing materials. Because of this, however, we try not to spend much money on packing materials and try to use recycled materials whenever possible. We feel that is just a cost of doing business. We do not charge a handling charge, except on extremely fragile or extremely heavy items. Sorry…it is just too expensive to ship to HI, AK, Puerto Rico and internationally. For items that are listed as Free Shipping this allowance only applies to the continental U.S. We try to keep prices as low as possible and just charge what the shipping carrier charges.ĭoes “Free Shipping” apply to everywhere you ship? Some of the vendors that promote free shipping often increase the price of the item to include that shipping charge. Why not have free shipping on everything like Amazon or other vendors do? If you feel like the amount is excessive, please give us a call and we will be happy to look into it for you and adjust the shipping price accordingly to get your order to you in the most cost effective manner. ![]() Sometimes there are errors in the website information exchange, or the shipping vendors provides incorrect information. Please contact us to get a shipping rate quote. What if the shipping rates seem too expensive? We only charge you what the carrier charges us. The shipping carrier then returns the shipping information to the website specific to your order. Information about the weight and dimensions are exchanged as well as the pickup point and the destination. Web application software is used to connect our website to FEDEX and USPS. Login into your account to review your order, get tracking information and determine when the shipment will be delivered. When your order is shipped out, tracking information is added to the order status. We will do everything to ship out the next business day. We do not ship orders out on holidays where USPS or Fedex is closed. Larger orders (full systems, pallet’s of grow media, grow beds, fish and sump tanks) could take up to a week to ship. Orders we receive over the weekend will ship on Monday.
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